PLAYER SUPPORT
Need a hand?
Stuck on something other than the rope?
We’re here to help.
Tell us what happened, your iPhone model, and your iOS and app versions. A screenshot helps, too. Please don’t send passwords or payment details.
A FEW QUICK ANSWERS
How do I climb?
Hold to reach with the next hand, then release to grab the rope. Aim for a clear section and release near the top of the reach. Hold too long and you’ll lose your grip. See how to play.
Why isn’t a video ready?
Optional ads need an internet connection and an available video from the ad provider. Sometimes none is available. You can keep playing and try again later from the Skin Shop.
I watched an ad. Where are my coins?
The coin offer adds 25 coins when the ad provider confirms that the reward was earned. Closing early doesn’t grant coins. If the game says “SAVE MY COINS,” tap that button to retry saving the earned reward. If it still hasn’t appeared, email us with what you saw.
How does the ad-free offer work?
Complete three optional videos from the Skin Shop to pause automatic ads for 15 minutes. Each tap starts one video. Closing one early won’t count it, and your already-earned progress is kept. Optional coin videos remain available during the ad-free time.
How do rankings work?
Tap Rankings to choose whether to sign in to Apple Game Center. Your best climb can then appear on the leaderboard with your Game Center identity. A connection is needed to load rankings or send a score. You can play without signing in.
Where is my progress saved?
Your coins, looks, best climbs, and game settings are stored on your device. Deleting the app can remove that local progress; Game Center scores are handled separately by Apple. We don’t have a player account or cloud-save service that can restore your local coins.
How do I change my ad privacy choices?
Open the Skin Shop and look for Ad choices. This control appears when the ad provider makes it available for your region or consent status. You can also read our privacy policy for details about the services the game uses.
Found a bug or have an idea? We’d like to hear it.